Mastering Legal Operations | PwC Academy Middle East

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With 45% of legal departments facing cost-cutting mandates and external counsel fees on the rise, now is the time for legal functions to rethink how they deliver value. Modest redesigns in legal workflows can save up to 13 lawyer hours per week — time that can be reinvested in strategic work.

This three-part course brings together PwC’s NewLaw, legal technology, and service design experts to walk participants through the core components of building a fit-for-future legal operating model.

This course provides:

Insights on equipping your legal function with operational playbooks, templates, and technology insights to drive efficiency and strategic value.
Practical tools to optimise legal service delivery, improve cost management, and foster a data-driven culture.
The opportunity to network and exchange insights with peers and PwC’s legal operations and technology experts in a collaborative environment.
Tangible take-home assets after each session, including a Service Catalogue Framework, Sourcing Model Blueprint, and Legal-Tech Roadmap.

Content overview

Session Theme Learning outcomes:

Demystifying legal services – building your Service
Catalogue
Map and effectively communicate
the full scope of legal services you
provide
Reinventing service delivery – how to design an optimized
sourcing model
Design a right-sized sourcing
model, balancing cost, risk and
expertise.
Transformative technology – how to enhance legal service
delivery
Build a pragmatic tech-enablement
roadmap that delivers measurable
ROI.

Why Attend?

Operational excellence is now a non-negotiable for in-house legal functions. With mounting cost pressures, rising complexity and risk, and a continuously expanding General Counsel mandate, legal teams must consider how they increase and amplify the strategic value they add to their businesses.

This course will provide participants with a critical foundational base from which to start designing an optimised legal function. Leveraging real-world experience. expert knowledge and global insights, the PwC NewLaw team will provide attendees with the information and assets they need to optimise and build on their legal function.