Gordon is a senior project and training practitioner at PwC’s Academy with over 15 years of experience in high-exposure roles in large national and multinational companies including Diageo, Bank of Ireland, HBOS and Deloitte consulting. He is a specialist in customer management and his core competencies include the design and development of customer management strategy, managing business change projects and the design and delivery of customer focused training interventions domain within professional and financial services, and more recently in the area of learning and development.
Gordon has designed, built and led, change initiatives and projects across the finance, technology, consumer goods and professional services sectors. He has a strong technology and business background and excellent coaching and facilitation skills.
He has a deep understanding of the software development cycle, having managed multiple system integration projects in the FS space. He also worked for a period directly in software development, as the customer product planner for First-e the internet bank. In addition to his background in both project and change management, he is a specialist trainer in the area of strategy and business transformation.